Introduction and Description
The Service Delivery Charter (SDC) of the Liberia Petroleum Regulatory Authority (LPRA) serves as a guiding framework for delivering high-quality, transparent, and accountable services to the public. As the regulatory body overseeing Liberia’s petroleum sector, LPRA is committed to maintaining the highest ethical and professional standards in its service delivery.
This charter outlines the institution’s core values, including integrity, transparency, accountability, and sustainability, and sets clear expectations for service users and stakeholders. It defines the range of services offered, eligibility conditions, and service timelines while establishing performance benchmarks to ensure efficiency and reliability. Additionally, the SDC provides mechanisms for feedback, complaint resolution, and escalation, ensuring that all stakeholders have a voice in improving service delivery.
Through this charter, LPRA reinforces its commitment to fostering public trust, enhancing regulatory efficiency, and contributing to Liberia’s national development by promoting good governance and ethical management of the petroleum sector.